Privacy Policy
This Privacy Policy sets out how Epic Tree Care and this website uses and protects your information. We are committed to safeguarding your privacy in using this website or in any other communications between us. It tells you about your privacy rights and how the law protects you. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
Epic Tree Care may amend this policy at any time by updating this page. It is your responsibility to check this page to ensure you agree with the content therein. If we think it pertinent, we may notify current and recent clients of any Privacy Policy changes.
By using our website it is implied that you fully consent to all the terms of this Policy in accordance with the terms set out below. If you do not agree with any of the terms in this Policy, then you must not use this website.
We may collect, store and use the following data:
(i) information about your internet browser,
(ii) information about how you use this website,
(iii) information you provide to us for the purposes of subscribing to our services, whether free or paid for services,
(iv) contact information you provide us for the purposes of enquiring about our services, email notifications and/or news updates.
We may use your personal information to:
(i) administer this website,
(ii) improve your browsing experience by recording your preferences,
(iii) provide free and paid for services available on the website,
(iv) send you emails which you have specifically requested,
(v) send to you periodically promotional communications relating to our business services which we think may be of interest to you. We may do so by post or, where you have specifically agreed to this, by email or similar technology. Please note that you retain the option, at any time, to opt out of promotional communication by letting us know.
For your protection, we do NOT provide website visitor or client information to any unrelated Third Parties.
Disclosing your personal information
We may release information about you to any of our employees, officers, agents, suppliers or subcontractors who have a genuine need for that information.
Also, we may disclose information about you should we be required to do so by law or in connection with any legal proceedings or prospective legal proceedings, including for the purpose of establishing, exercising or defending our legal rights. We also reserve the right to disclose your personal details to the purchaser (or potential purchaser) of this business or any asset of this business which we are (or are contemplating) selling. Otherwise, we will not disclose your information to any Third Party.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
(i) to provide you with the services you have requested,
(ii) to comply with other law, including for the period demanded by our tax authorities,
(iii) to support a claim or defence in court.
Links to other websites
Our website may contain links to other Third Party websites. The user should be aware that once you leave this website, Epic Tree Care has no responsibility for, nor jurisdiction over, any other website. Therefore, we cannot offer any protection of your personal information which you provide whilst visiting such sites. Any such sites are not governed by this Privacy Policy.
Cookies
Most websites use cookies. A cookie is a small file which is placed on your computer’s hard drive and it usually improves a user’s visit to that website. Cookies respond to you as an individual and can aid navigation between pages, store preferences, and generally improve your experience of that website. In addition, cookies can be used for gathering statistics about website usage, data which allows the web designer to streamline the site to suit its visitors. Cookies may be set by this website or they may be set by other websites who run content on this website.
Should you wish to opt out of our use of cookies, you must do so by making appropriate Settings choices on the Browser you use. If you are unsure of how to do this, you will be able to find the information in your Browser Help Section. Please be aware that if you decline the use of cookies by this website, it may prevent you from taking full advantage of the website and the website’s performance may not be optimal.
Your rights
Under the Data Protection Act 1998, you may request that we provide any personal information we hold about you. After receiving the request, we will tell you when we expect to provide you with the information. A small fee may apply.
If you complain about any of the content on our website, we shall investigate your complaint. When we receive a complaint, we record all the information you have given to us and we use that information to resolve your complaint.
If you have any questions about this Privacy Policy or how we treat your personal details, please contact us.
Our Contact details are: info@epictreecare.co.uk
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.